If you are experiencing issues receiving password reset or registration emails via ProcureWare:
- Check your junk/spam folder. The messages are sent from "firstname.lastname@example.org."
- Your company IT department may have a e-mail spam filtering system in place. Ensure that "email@example.com" is white listed via your e-mail spam filtering system.
Note: This is the Number 1 reason we find that vendors are not receiving email from ProcureWare.
- Reach out to your Internet Service Provider and ensure that messages from "firstname.lastname@example.org" are not being blocked or filtered.
Once you have whitelisted procureware.com, you will need to go back to the registration page and begin your registration process again to receive your registration email.
If you have done all of the above and are still experiencing issues, please contact our technical support team by submitting a support request via this help site (upper-right corner).